Refund & Returns Policy

Subscriptions are billed in advance. You may cancel at any time and retain access until the end of the paid term.

If you cancel a monthly plan within 7 days of your first paid charge and have not placed a fulfilled order, you can request a full refund of that charge. Annual plans may be refunded pro-rata within 30 days of purchase.

Renewal charges are not refundable after the 7-day window, but we will always review genuine billing errors and duplicate charges.

Product and shipping costs are refundable when an order is cancelled before the supplier ships it, when an item arrives damaged or materially different from its listing, or when a parcel is confirmed lost in transit.

Refunds are credited to your ShipEz wallet by default and can be returned to your original payment method on request.

A parcel is treated as lost after 60 days from dispatch for standard international shipping, or 30 days for express and US domestic shipping.

Damage or defect claims must be submitted within 14 days of delivery with photos of the item, the packaging, and the shipping label.

Because items ship directly from suppliers, most returns are handled as a refund or replacement rather than a physical return. Where a return is accepted, we will provide the correct return address — never send items to the sender address printed on the parcel.

Custom and print-on-demand products are non-returnable unless defective or misprinted.

Fees for expedited sourcing, custom branding setup, completed coaching sessions, and orders where an incorrect address was supplied by the merchant are not refundable.

Open a ticket from the Orders page or email billing@shipez.co with your order ID and evidence. We acknowledge requests within 2 business days and resolve most claims within 7 business days.

Approved refunds appear on your statement within 5–10 business days depending on your bank or card issuer.

Please contact us before filing a chargeback. Accounts with unresolved chargebacks may be suspended until the dispute is closed.