Legal
Shipping & Fulfillment Policy
Last updated: August 31, 2026
This policy describes how ShipEz processes, ships, and tracks orders through our supplier network and US 3PL warehouses, and what merchants should communicate to their own customers.
1.Processing times
Catalog items are processed within 1–3 business days after payment clears. Print-on-demand and custom-branded items require 2–5 business days for production.
Orders placed on weekends and public holidays begin processing the next business day.
2.Delivery estimates
US domestic from our warehouses: 2–5 business days. US from overseas suppliers: 6–12 business days.
Canada, UK, and EU: 7–14 business days. Australia and New Zealand: 8–15 business days. Rest of world: 10–25 business days.
Estimates exclude processing time and are not guarantees. Peak season, customs inspections, and carrier disruptions can extend transit.
3.Tracking
A tracking number is pushed to your store and to your customer once the carrier scans the parcel. Some economy services take 3–7 days before tracking events appear.
4.Customs, duties, and taxes
Import duties, VAT, and customs fees are the responsibility of the end recipient unless you have enabled delivered-duty-paid shipping. Merchants should state this clearly at checkout.
5.Address accuracy and failed delivery
Merchants are responsible for the accuracy of shipping addresses. Reshipment costs for incorrect, incomplete, or unclaimed addresses are charged to the merchant.
Address changes are only possible before the supplier dispatches the order.
6.Split shipments and restrictions
Multi-item orders may ship in separate parcels from different suppliers at no extra cost to you.
We cannot ship batteries, liquids, aerosols, perishables, or other restricted goods to every destination; restrictions are shown on each product page.
7.Claims
Report non-delivery, damage, or shortages within the windows set out in our Refund & Returns Policy so we can file a carrier or supplier claim in time.
Questions about this document? Email legal@shipez.co and our team will respond within 5 business days. This page is provided for general information and is not legal advice.